Pre-Sales Engineer-Contact Center (f/m)
Location: Munich, Düsseldorf, Frankfurt
Our client is one of the leading CRM and cloud computing software vendors. For their expansion, we are seeking a seasoned presales engineer with focal point in contact centers.
The Sales Engineer is responsible for presenting their Service and Support product offerings and architecture in the best light to prospects and customers, to evoke confidence in company's technology infrastructure, and removing all technical objections in the sales cycle. To accomplish this, the Sales Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
Responsibilities:
Understand the customer need and establish company's product as the best solution that addresses that need
Build and present customized demos
Present companies technology infrastructure, including demonstrating deep familiarity with companies hardware, software, networking and security stack
Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
Attain quarterly and annual objectives assigned by management
Respond effectively to RFPs
Your profile:
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
Fluency in English and French or German
Previous experience as a sales engineer for a CRM company or similar technology
Knowledge of related applications, relational database and web technology
Basic programming experience in HTML and other web based technologies
Solid oral, written, presentation and interpersonal communication skills
Ability to work as part of a team to solve technical problems in varied political environments
Ability to travel
Desired Skills:
Experience selling Service and Support applications to contact centres
Deep understanding of the working of large Contact Centres
CTI deployment experience
ITIL experience/Certification
WFM experience
For further information please contact Dominic Glover on +49 89 2111 2118 or send your CV to Dominic.Glover@mrl-technology.com quoting ref. 114800.
